Interpretation versus comprehension

the basics: ‘’ Listening before persuasion ‘’

"You cannot NOT communicate »

What would you like to communicate?

Nonverbale communication.

Macro et micro analyse van de communicatie:

De communicatie structuur begrijpen, aanpassen en gebruiken

Assertivness

Matching of personal and organizational values.

'If you want to be everything for everybody, you end up being nothing for yourself'

Alles willen zijn voor iedereen, eindigt met niets te zijn voor jezelf’

Personality and Behaviour.

Conviviality

Upselling through conviviality.

Every guest is unique and has unique needs.

‘’ There is no such thing as an avarage guest !.’’

Conflictmanagement

Solving conflicts by being objective.

Questioning skills

Creating checklists and questionaires in order to measure what has to be measured.

Reception

Receiving guests in order to make them feel at home - individuals and groups.

Taking notes

taking notes during meetings, etc.